Vetra Commerce
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Omnichannel commerce platform

Storefront, sales channel and operations in one core.

Sell with a unified catalog, transparent order statuses, points-based loyalty and governed promotions — everything connected, no stack rebuild every campaign.

Browse catalog Customer / app access
PWA Installable on mobile
7 steps Order tracking stages
3 langs Portuguese, English and Spanish
Why adopt

Commercial operations with real product-grade execution

Built for real revenue: channel consistency, promotion governance, and post-purchase transparency.

Catalog that converts

Categories, SKU, highlights and commercial copy power web and app from the same source of truth.

Orders with real statuses

From received to delivered (or cancelled), customers see clear operational steps — no empty geo-tracking promises.

Loyalty and repeat

Points, auditable history, special-date benefits and redemptions aligned with the mix you want to push.

Promotions and coupons

Time-bound campaigns, coupon limits and storefront pairing so you measure what converts.

How it works in practice

Customer and operations journeys share the same events and data in real time.

Customer journey
  1. 1
    Discover and compare

    Browse site or app with filters and categories aligned to published stock.

  2. 2
    Buy with confidence

    Cart, checkout, confirmation with order code and transactional messaging.

  3. 3
    Track status

    Received, accepted, picking, prep/shipping, on the way, delivered — each change reflects operations.

  4. 4
    Return for perks

    Points, active campaigns and special benefits when your rules allow.

Operations journey
  1. A
    Publish and tune

    Manage catalog, pricing, banners and promotions with traceability.

  2. B
    Process orders

    Update statuses and keep customers informed without duplicate queues.

  3. C
    Measure outcomes

    Foundation for reporting, cohorts and repurchase campaigns.

  4. D
    Automate service

    Automated messages and human handoff; Evolution API when you connect.

Loyalty program

Loyalty aligned with operations

Points on every purchase

Points program with configurable rules, statement and redemptions. Special-date benefits are part of the system design.

  • Balance and movements visible to the customer
  • Auditable points history for internal compliance
  • Segmented campaigns with validity and caps
Learn about the program
Points per purchase Configurable Rule set by admin
Available redemptions By accumulated balance Special date benefits
Auditable history Full statement Visible to customer and admin
Promotions & campaigns

Promotions with intent and narrative

Bundles, first purchase and seasonality have a structured place in the journey — repeat winners, retire losers.

Campaigns

Time-bound campaigns

Start, end, audience and coupon pairing when fiscal and commercial rules allow.

Kits

Bundles and AOV

Kits that lift perceived value without confusing checkout.

Storefront

Real storefront highlights

Banners tied to real catalog — no ghost offers or dead links.

See all promotions

Order tracking

Order tracking by status

Operational transparency: each state maps to a clear internal step.

1
Order received
2
Order accepted
3
Picking
4
Preparation / dispatch
5
On the way
6
Delivered
7
Cancelled
Customer area

Premium customer area

Profile, addresses, orders, notifications and loyalty in one PWA — mobile first.

  • Sign-up and password recovery (roadmap)
  • Search and categories
  • Cart and checkout
  • History and order detail
Login / Access
Admin panel

Full admin console

Centralized management to scale without losing control.

  • Products and categories
  • Orders and customers
  • Promotions, coupons and banners
  • Loyalty and benefits
  • Automated messages and settings
Automated service

Automated service with governance

Automated answers for orders, promotions and loyalty, with operational FAQ and human escalation.

1

Per-event templates

Confirmation, status update and post-delivery with configurable copy per operation.

2

Integrated FAQ

Automatic answers for order, promotion and loyalty questions without opening a human queue.

3

Human escalation route

When the automated flow cannot resolve, it escalates — ready for Evolution API integration.

Next step

Launch a mature commercial operation

Replace generic landing pages with a platform that has journey, data and governance. Start with catalog and orders; grow loyalty and automation in phases.

Talk to sales See features
Office

Contact and location

Official channels and map for the reference location.

Address

Rua das Palmeiras, 480 — Jardins, São Paulo · SP

Hours

Segunda a sexta 7h–20h · Sábado e domingo 8h–19h

Contact

(11) 4002-8922
WhatsApp (11) 98765-4321
comercial@vetra-commerce.com.br

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